{"id":10103,"date":"2026-10-18T11:14:39","date_gmt":"2026-10-18T11:14:39","guid":{"rendered":"https:\/\/community-locker.com\/caso-de-exito-don-disfraz-reforzando-posicion-lider-con-gestion-de-pedidos-click-collect\/"},"modified":"2026-09-21T12:04:56","modified_gmt":"2026-09-21T12:04:56","slug":"case-study-don-disfraz-reinforcing-market-leadership-with-a-click-collect-order-management-solution","status":"publish","type":"post","link":"https:\/\/community-locker.com\/en\/case-study-don-disfraz-reinforcing-market-leadership-with-a-click-collect-order-management-solution\/","title":{"rendered":"Case Study Don Disfraz: Reinforcing market leadership with a Click &#038; Collect order management solution"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:15px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:15px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element\" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"1000\" height=\"583\" src=\"https:\/\/community-locker.com\/wp-content\/uploads\/2026\/09\/portada1.png\" alt class=\"img-responsive wp-image-10097\" srcset=\"https:\/\/community-locker.com\/wp-content\/uploads\/2026\/09\/portada1-200x117.png 200w, https:\/\/community-locker.com\/wp-content\/uploads\/2026\/09\/portada1-400x233.png 400w, https:\/\/community-locker.com\/wp-content\/uploads\/2026\/09\/portada1-600x350.png 600w, https:\/\/community-locker.com\/wp-content\/uploads\/2026\/09\/portada1-800x466.png 800w, https:\/\/community-locker.com\/wp-content\/uploads\/2026\/09\/portada1.png 1000w\" sizes=\"(max-width: 1024px) 100vw, (max-width: 640px) 100vw, 1000px\" \/><\/span><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:15px;width:100%;\"><\/div><div class=\"fusion-text fusion-text-1\"><h1 style=\"text-align: center;\"><strong>SUCCESS STORY DON DISFRAZ:<\/strong><\/h1>\n<h2 style=\"text-align: center;\">Reinforcing market leadership with a Click &amp; Collect order management solution<\/h2>\n<h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 48; line-height: 1.2;\" data-fontsize=\"48\" data-lineheight=\"57.6px\"><b style=\"color: #000000; background-color: rgba(255, 255, 255, 0); font-family: var(--body_typography-font-family); font-size: 18px; font-style: var(--body_typography-font-style,normal); letter-spacing: var(--body_typography-letter-spacing);\" data-fusion-font=\"true\"><u>BRIEF BUSINESS DESCRIPTION<\/u><\/b><\/h2>\n<p><a href=\"https:\/\/www.dondisfraz.com\/\" target=\"_blank\" rel=\"noopener\">Don Disfraz<\/a> is a company founded in 2007 and specialized in the online sale of costumes, accessories, and party decorations. Based with headquarters and warehouses in Ponteareas, Galicia, they distribute their products to customers throughout Europe via their ecommerce platform and various marketplaces. The company has established itself as a major benchmark not only in Spain but across the entire continent, <strong>currently standing as one of the leading online costume stores in Europe,<\/strong> with a logistics structure prepared to offer fast deliveries in different countries.<\/p>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:15px;width:100%;\"><\/div><div class=\"fusion-text fusion-text-2\"><h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 45; line-height: 1.2;\" data-fontsize=\"45\" data-lineheight=\"54px\"><b style=\"color: #000000; background-color: rgba(255, 255, 255, 0); font-family: var(--body_typography-font-family); font-size: 18px; font-style: var(--body_typography-font-style,normal); letter-spacing: var(--body_typography-letter-spacing);\" data-fusion-font=\"true\"><u>WHAT CHALLENGE DID YOU WANT TO SOLVE?<\/u><\/b><\/h2>\n<p data-path-to-node=\"0\">Before installing<a href=\"https:\/\/community-locker.com\/en\"> Community Locker smart lockers,<\/a> <strong>picking up orders at our facilities required the direct intervention of an employee.<\/strong> Every time a customer came to pick up their order, they rang the bell and<strong> a team member had to interrupt their tasks to assist them and make the delivery.<\/strong> This situation was especially notable during peak periods, such as Carnival or Halloween, when pickups were constant and could occur practically every minute.<\/p>\n<p data-path-to-node=\"1\">Something similar happened with <strong>returns<\/strong>, since customers had to ring the bell or come directly to the office to manage them, which generated <strong>new interruptions in the team&#8217;s daily work.<\/strong><\/p>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:15px;width:100%;\"><\/div><div class=\"fusion-image-element\" style=\"text-align:center;--awb-max-width:800px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\" style=\"border-radius:5px;\"><img decoding=\"async\" width=\"2560\" height=\"1920\" src=\"https:\/\/community-locker.com\/wp-content\/uploads\/2026\/09\/paracaso2-scaled.jpeg\" alt class=\"img-responsive wp-image-10098\" srcset=\"https:\/\/community-locker.com\/wp-content\/uploads\/2026\/09\/paracaso2-200x150.jpeg 200w, https:\/\/community-locker.com\/wp-content\/uploads\/2026\/09\/paracaso2-400x300.jpeg 400w, https:\/\/community-locker.com\/wp-content\/uploads\/2026\/09\/paracaso2-600x450.jpeg 600w, https:\/\/community-locker.com\/wp-content\/uploads\/2026\/09\/paracaso2-800x600.jpeg 800w, https:\/\/community-locker.com\/wp-content\/uploads\/2026\/09\/paracaso2-1200x900.jpeg 1200w, https:\/\/community-locker.com\/wp-content\/uploads\/2026\/09\/paracaso2-scaled.jpeg 2560w\" sizes=\"(max-width: 1024px) 100vw, (max-width: 640px) 100vw, 1200px\" \/><\/span><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:2px;margin-bottom:2px;width:100%;\"><\/div><div class=\"fusion-image-element\" style=\"text-align:center;--awb-max-width:800px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-3 hover-type-none\" style=\"border-radius:5px;\"><img decoding=\"async\" width=\"2560\" height=\"1920\" src=\"https:\/\/community-locker.com\/wp-content\/uploads\/2026\/09\/paracaso3-scaled.jpeg\" alt class=\"img-responsive wp-image-10099\" srcset=\"https:\/\/community-locker.com\/wp-content\/uploads\/2026\/09\/paracaso3-200x150.jpeg 200w, https:\/\/community-locker.com\/wp-content\/uploads\/2026\/09\/paracaso3-400x300.jpeg 400w, https:\/\/community-locker.com\/wp-content\/uploads\/2026\/09\/paracaso3-600x450.jpeg 600w, https:\/\/community-locker.com\/wp-content\/uploads\/2026\/09\/paracaso3-800x600.jpeg 800w, https:\/\/community-locker.com\/wp-content\/uploads\/2026\/09\/paracaso3-1200x900.jpeg 1200w, https:\/\/community-locker.com\/wp-content\/uploads\/2026\/09\/paracaso3-scaled.jpeg 2560w\" sizes=\"(max-width: 1024px) 100vw, (max-width: 640px) 100vw, 1200px\" \/><\/span><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:15px;width:100%;\"><\/div><div class=\"fusion-text fusion-text-3\"><h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 45; line-height: 1.2;\" data-fontsize=\"45\" data-lineheight=\"54px\"><b style=\"color: #000000; background-color: rgba(255, 255, 255, 0); font-family: var(--body_typography-font-family); font-size: 18px; font-style: var(--body_typography-font-style,normal); letter-spacing: var(--body_typography-letter-spacing);\" data-fusion-font=\"true\"><u>WHY DID YOU CHOOSE COMMUNITY LOCKER?<\/u><\/b><\/h2>\n<p data-path-to-node=\"1\">We chose Community Locker primarily for the<strong> customer service received<\/strong> from the very beginning. The sales team perfectly <strong>understood our project and our needs,<\/strong> and also facilitated several meetings with the software team to resolve all our doubts and study how to adapt the solution to our specific operations in a personalized way.<\/p>\n<p data-path-to-node=\"2\">That<strong> closeness and adaptability<\/strong> were decisive when choosing Community Locker for our project.<\/p>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:15px;width:100%;\"><\/div><div class=\"fusion-image-element\" style=\"text-align:center;--awb-max-width:800px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-4 hover-type-none\" style=\"border-radius:5px;\"><img decoding=\"async\" width=\"2560\" height=\"1920\" src=\"https:\/\/community-locker.com\/wp-content\/uploads\/2026\/09\/paracaso4-scaled.jpeg\" alt class=\"img-responsive wp-image-10100\" srcset=\"https:\/\/community-locker.com\/wp-content\/uploads\/2026\/09\/paracaso4-200x150.jpeg 200w, https:\/\/community-locker.com\/wp-content\/uploads\/2026\/09\/paracaso4-400x300.jpeg 400w, https:\/\/community-locker.com\/wp-content\/uploads\/2026\/09\/paracaso4-600x450.jpeg 600w, https:\/\/community-locker.com\/wp-content\/uploads\/2026\/09\/paracaso4-800x600.jpeg 800w, https:\/\/community-locker.com\/wp-content\/uploads\/2026\/09\/paracaso4-1200x900.jpeg 1200w, https:\/\/community-locker.com\/wp-content\/uploads\/2026\/09\/paracaso4-scaled.jpeg 2560w\" sizes=\"(max-width: 1024px) 100vw, (max-width: 640px) 100vw, 1200px\" \/><\/span><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:15px;width:100%;\"><\/div><div class=\"fusion-text fusion-text-4\"><h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 45; line-height: 1.2;\" data-fontsize=\"45\" data-lineheight=\"54px\"><b style=\"color: #000000; background-color: rgba(255, 255, 255, 0); font-family: var(--body_typography-font-family); font-size: 18px; font-style: var(--body_typography-font-style,normal); letter-spacing: var(--body_typography-letter-spacing);\" data-fusion-font=\"true\"><u>HAVE YOU NOTICED AN IMPROVEMENT IN ORDER MANAGEMENT?<\/u><\/b><\/h2>\n<p data-path-to-node=\"1\">Yes. With the installation of the <a href=\"https:\/\/community-locker.com\/en\/click-collect-smart-lockers-for-order-management\/\">Click &amp; Collect lockers<\/a>, <strong>we have managed to streamline and automate both the order pickup and return processes<\/strong>. Now, when we receive an order for pickup at our facilities, the team only has to prepare it and deposit it in the corresponding locker, without needing to wait for the customer&#8217;s arrival.<\/p>\n<p data-path-to-node=\"2\">This allows us <strong>to save considerable time, reduce interruptions, and make more efficient use of team resources<\/strong>, especially during campaigns with higher order volumes. In the case of returns, the process has also been simplified: the customer submits the request through a return form and can drop the package directly into the locker without needing an employee to assist them personally.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:15px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:15px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:15px;width:100%;\"><\/div><div class=\"fusion-text fusion-text-5\"><p style=\"color: #000000;\"><b style=\"font-size: 32px;\" data-fusion-font=\"true\"><i><strong>\u201cCommunity Locker\u2019s Click &amp; Collect smart lockers save us considerable time in order management and improve the efficiency of our resources&#8221;<\/strong><\/i><\/b><\/p>\n<p>Roberto Dom\u00ednguez, CEO of Don Disfraz<\/p>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:15px;margin-bottom:15px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#dbe2ea;border-top-width:1px;\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:15px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:15px;--awb-spacing-left-large:3.84%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div style=\"text-align:center;\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" target=\"_self\" href=\"https:\/\/community-locker.com\/en\/community-locker-case-studies\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">VIEW ALL CASE STUDIES<\/span><\/a><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:15px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:15px;--awb-spacing-left-large:3.84%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div style=\"text-align:center;\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-2 fusion-button-default-span fusion-button-default-type\" target=\"_self\" href=\"https:\/\/community-locker.com\/en\/contact\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">CONTACT US<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":10101,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_joinchat":[],"footnotes":""},"categories":[31],"tags":[],"class_list":["post-10103","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-casos-de-exito"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Case Study Don Disfraz: Reinforcing market leadership with a Click &amp; 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