How Does a Click & Collect Smart Locker for Customer Order Management Work?
Eliminate the limitations of business opening hours when selling your products
Attract new customers and boost your business profitability
Eliminate in-store waiting times and improve the shopping experience
Gain insights into your customers’ purchasing habits to make strategic decisions
Achieve 100% delivery rates and optimize last-mile delivery
4 Simple Steps to Keep Selling Even When Your Business Is Closed:
1. RECEIVE THE ORDER
Your company receives a customer order through any channel (online, by phone, in-store, etc.)
2. PREPARE THE ORDER
Prepare the customer’s order and place it in the smart locker. Your work is done.
3. CUSTOMER NOTIFICATION
As soon as you place the order in the locker, the customer receives a notification letting them know that it is ready for collection (Click & Collect system).
4. COLLECTION AND SALE COMPLETED
The customer collects the order whenever it suits them, with no in-store waiting and no dependence on business opening hours. Sale completed ✓
Other Community Locker Success Stories:
SUMINISTROS ARAIZ, ZARAGOZA
DON DISFRAZ, PONTEVEDRA
LA ELIANA CITY COUNCIL, VALENCIA
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A Click & Collect smart locker for orders allows a business to leave a prepared order in its smart locker for the customer to collect whenever they want, even outside the business’s commercial hours. The customer receives a notification on their mobile phone with a QR code and can access their assigned locker at their convenience.
Because they allow the actual delivery hours to be extended without keeping the business open or having staff on duty. The business can prepare orders during its regular working hours, and customers can pick them up in the evening, at night, over the weekend, or whenever is most convenient for them. This is one of the key advantages of click & collect lockers: facilitating flexible, after-hours pickups, since a customer’s schedule often coincides with the business’s opening hours, making pickup impossible and resulting in a lost customer.
Over-the-counter delivery requires both the customer and staff to be present at the exact same time. With a smart locker, the process is automated: the order is deposited, the customer receives a notification, and they pick it up without waiting. This reduces lines, phone calls, interruptions, and the operational workload for the team. This represents the BOPIS (Buy Online, Pick-Up In-Store) method, although orders can also be placed by phone or through any channel the business wishes to enable.
Of course. The customer is not restricted by opening hours, does not wait in lines, and can collect their order quickly, autonomously, and securely, with no failed deliveries. In retail and click & collect, convenience, speed, and contact-free pickup provide strong competitive advantages for improving satisfaction and customer loyalty.
An order-management smart locker increases sales and improves operational efficiency without increasing staffing costs. By offering order pickup outside of business hours, the business can serve customers who are unable to visit during regular opening hours, thereby expanding its potential market and generating new sales opportunities.
Furthermore, it automates the delivery process, reducing the time staff spend assisting with pickups, handling phone calls, or coordinating schedules. This allows employees to focus on higher-value tasks while customers enjoy a fast, convenient pickup experience available virtually 24 hours a day.
In this way, a smart locker turns pickup scheduling into a competitive advantage, enabling the business to generate revenue even when the establishment is closed.
