ARAIS CASE STUDY:
How an electrical supplies company opened a new sales channel
BRIEF COMPANY DESCRIPTION
Araiz is a company dedicated to the sale and distribution of electrical supplies with over 45 years of experience. They operate in sectors such as industrial automation, building automation, lighting, telecommunications, renewable energy, and pneumatics.
Currently, they feature over 50,000 reference items with an extensive range of products tailored to the new market and emerging technologies, always driven by a commitment to steady and sustainable growth.
WHAT PROBLEM DID THEY NEED TO SOLVE?
Following conversations with its clients—electricians, construction installers, and other professionals—the company discovered that, due to long working hours, these workers frequently needed to pick up orders outside Araiz’s regular store hours. This forced them to return the following day, causing delays and added costs. Furthermore, no smart locker system was in place to address the issue.
This was a situation the company knew it had to resolve sooner rather than later, as they needed to improve the service provided to their customers.
WHAT WAS THE SOLUTION PROVIDED BY COMMUNITY LOCKER?
First of all, this electrical equipment company had already known our parent company (MEGABLOK) for years, as we had previously equipped their staff changing rooms. Thanks to this, they chose us again on this occasion because we offered them a tailored solution to solve the problem they had detected.
What did the Araiz company specifically need?
They needed a highly customized smart parcel locker with the following features:
– Modules adapted to introduce materials of all types and sizes, such as: tubes of different sizes, machine tools, cable reels…
– Outdoor location in the company parking lot, with an access door communicated with the smart parcel locker.
– Phenolic board coating for the protection of the Community Locker against adverse weather conditions.
– Application of the customer’s corporate colors.
– Very intuitive and easy-to-use software.
What was the process until having their Community Locker installed exactly as they had requested?
Following our company’s usual operations, the steps taken were as follows:
1 – Meeting with the client to take good note of their real needs.
2 – Internal assessment regarding the best solution we could offer.
3 – Presentation of the proposal to the client.
4 – Corrections and improvements proposed by both parties.
5 – Digital DEMO of the operation for their evaluation.
6 – Order acceptance and manufacturing on time and in form.
7 – Installation, commissioning, and client training on its use.
Once installed, the client requested to remotely manage the Community Locker smart locker from a tablet. This meant making a software modification to fulfill their request, which we got to work on instantly.
What was their degree of satisfaction? Did it meet their expectations? Did they solve the problem?
Clearly, and according to the information provided by Araiz, Community Locker met their expectations, solving the problem they had detected. Their customers can now pick up their orders at any time of the day without the need for their establishment to be open, improving the company’s profitability and customer satisfaction, which undoubtedly increases their loyalty.
